We also value your feedback and suggestions — they help us continually improve the Personal Trainers Insurance Online experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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In today's fast-paced world, the allure of freelance work is undeniable. More Australians are embracing the flexibility and independence that comes with being their own boss. Among these dynamic professionals are personal trainers who cater to clients yearning for tailored fitness sessions. - read more
Professional indemnity insurance is a crucial safeguard for those offering specialist services or advice. It provides protection against claims of negligence or breaches of professional duty, ensuring that professionals like personal trainers are protected in their day-to-day operations. - read more
Imagine waking up to find you're unable to work for an extended period due to an unexpected injury. For personal trainers, whose livelihood depends on their physical ability, this scenario can be both financially and emotionally daunting. - read more
Imagine this: you're wrapping up a successful training session with a client, and suddenly, they mention feeling a sharp pain. You could be on the hook for injuries or dissatisfied services, even when it's not your fault. Does that thought make you uneasy? If you're a personal trainer in Australia, understanding professional indemnity insurance is crucial for your peace of mind and financial security. - read more
Insurance Australia Group (IAG) has recently announced the establishment of two significant reinsurance agreements designed to enhance the company's financial stability by reducing earnings volatility. These strategic moves involve partnerships with global reinsurers Berkshire Hathaway and Canada Life Reinsurance, focusing on long-term natural perils protection, and an Adverse Development Cover with Enstar to address long-tail risks. - read more
Insurance Australia Group (IAG) has announced significant changes to its executive leadership team as part of its ongoing efforts to align with strategic objectives and enhance operational efficiency. The company has confirmed the retirement of Chief Financial Officer (CFO) Michelle McPherson by the end of 2023 and the departure of Chief Insurance & Strategy Officer Tim Plant on 30 June 2023. - read more
In a significant move towards integrating preventive health services into private health insurance, AUSactive has partnered with Private Healthcare Australia (PHA) to reform coverage options. This collaboration follows recent legislative changes reinstating rebates for select natural therapies, including Pilates, Yoga, and Tai Chi, when delivered by accredited professionals. - read more
AIA Australia has unveiled its Member Insurance Portal, a digital platform designed to streamline the insurance claims process and enhance the overall user experience. This initiative reflects AIA's commitment to leveraging technology to meet the evolving needs of policyholders. - read more
The Australian Finance Industry Association (AFIA) has released the second edition of its Insurance Premium Funding (IPF) Code of Practice, introducing updated requirements for providers and reinforcing industry-wide standards. This revision reflects the industry's commitment to enhancing governance and transparency, particularly as businesses and individuals navigate economic challenges. - read more
