We also value your feedback and suggestions — they help us continually improve the Personal Trainers Insurance Online experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Fresh industry attention on the Australian Financial Complaints Authority’s latest complaints data is a useful prompt for personal trainers, fitness instructors and small studio owners to think beyond simply having a policy in place. The figures reinforce a familiar theme across the insurance sector: when customers and insurers fall into dispute, the problem is often not only the outcome of a claim, but the time taken, the quality of communication and the policyholder’s understanding of what is actually covered. - read more
Recent Australian reporting on cyber resilience and privacy reform has put smaller businesses back in the frame, including health, wellbeing and fitness operators that collect personal information as part of everyday service delivery. For personal trainers, this is not just a technology issue. It is increasingly a business risk, a compliance concern and an insurance question. - read more
Fresh industry commentary on business underinsurance is a timely reminder for personal trainers, fitness instructors and small studio owners to look beyond the headline price of a policy. While parts of the commercial insurance market have become more competitive, rising replacement costs and changing business models can still leave fitness operators exposed if their cover has not kept pace. - read more
The public consultation period for the redrafted General Insurance Code of Practice has now passed, moving Australia’s insurance sector into the next stage of review and refinement. For personal trainers, fitness instructors and small studio operators, this is not a technical issue reserved for insurers. It is a practical reminder that the way claims are handled can be just as important as the cover purchased in the first place. - read more
A fresh dispute over Australia’s insurance broking standards has put transparency back in the spotlight for small business policyholders, including personal trainers, fitness instructors and studio operators. On 17 July 2026, several consumer and strata owner groups withdrew from consultation on the National Insurance Brokers Association’s rewritten Insurance Brokers Code of Practice, arguing that industry self-regulation does not go far enough on conflicted payments and commission disclosure. - read more
Imagine this: you're wrapping up a successful training session with a client, and suddenly, they mention feeling a sharp pain. You could be on the hook for injuries or dissatisfied services, even when it's not your fault. Does that thought make you uneasy? If you're a personal trainer in Australia, understanding professional indemnity insurance is crucial for your peace of mind and financial security. - read more
In today's fast-paced world, the allure of freelance work is undeniable. More Australians are embracing the flexibility and independence that comes with being their own boss. Among these dynamic professionals are personal trainers who cater to clients yearning for tailored fitness sessions. - read more
Imagine waking up to find you're unable to work for an extended period due to an unexpected injury. For personal trainers, whose livelihood depends on their physical ability, this scenario can be both financially and emotionally daunting. - read more
Professional indemnity insurance is a crucial safeguard for those offering specialist services or advice. It provides protection against claims of negligence or breaches of professional duty, ensuring that professionals like personal trainers are protected in their day-to-day operations. - read more
Knowledgebase
Policyholder: The individual or entity who owns the insurance policy.
